Definitions and Interpretations
Collectively all information that you submit to The Wellness and Balance Coach via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
Data Protection Laws
Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation.
The UK General Data Protection Regulation
The Wellness and Balance Coach or Us
The Wellness and Balance Coach of Station Business Centre, 2 Station Road, Clowne, Chesterfield, Derbyshire, S43 4RW.
User or You
Any third party that accesses the Website and is not either (i) employed by The Wellness and Balance Coach and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to The Wellness and Balance Coach and accessing the Website in connection with the provision of such services to The Wellness and Balance Coach and accessing the Website in connection with the provision of such services.
The Website that you are currently using, www.thewellnessandbalancecoach.co.uk, and any subdomains of this site unless expressly excluded by their own terms and conditions.
a. The singular includes the plural and vice versa;
c. A reference to a person includes firms, companies, government entities, trusts and partnerships;
d. “Including” is understood to mean “including without limitation”;
e. Reference to any statutory provision includes any modification or amendment of it;
4. We may collect the following Data, which includes personal data from you:
b. Contact Information, such as email addresses and telephone numbers
How We Collect Data
5. Data is collected in the following ways:
a. Data is given to us by you; and
b. Data is collected automatically.
Data That is Given to Us by You
6. The Wellness and Balance Coach will collect your Data in a number of ways, for example:
a. When you contact us through the Website, by telephone, post, email, or through any other means
b. When you register with us and set up an account to receive our products/services
c. When you complete surveys that we use for research purposes (although you are not obliged to respond to them)
d. When you make payments to us, through this Website or otherwise
e. When you use our services
Data That is Collected Automatically
7. To the extent that you access the Website, we will collect your Data automatically, for example:
a. We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Our Use of Data
8. For purposes of the applicable Data Protection Laws, The Wellness and Balance Coach is the “data controller”. This means that The Wellness and Balance Coach determines the purpose for which, and the manner in which, your Data is processed.
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. Internal Record Keeping
b. Improvement of our products/services
c. Transmission by email of marketing materials that may be of interest to you
d. Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your Rights” below).
11. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
12. Any Data you submit to us will be retained for 12 months.
14. We maintain the highest standards of security in storing all personal data, aligning with the principles outlined in the Data Protection Act 1998. For further insights into our security measures, please refer to the section below (Keeping Your Data Secure).
Keeping Data Secure
15. We will use technical and organisational measures to safeguard your Data, for example:
a. Access to your account is controlled by a password and a username that is unique to you and you are responsible for keeping this information confidential.
16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: firstname.lastname@example.org.
17. If you want detailed information from Get Safe Online on how to protect your information and your computers devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
20. You have the following rights in relation to your Data:
a. Right to access: the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct: the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase: the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data: the right to “block” us from using your Data or limit the way in which we can use it.
e. Right to data portability: the right to request we move, copy, or transfer your Data.
f. Right to object: the right to object to our use of your Data including where we use it for our legitimate interests.
21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: email@example.com.
22. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Transfers Outside the United Kingdom and European Economic Area
24. Data which we collect from you may be stored and processed in and transferred to countries outside the UK and European Economic Area (EEA). For example, this could occur if our services are located in a country outside the UK or EEA or one of our service providers is situated in a country outside the UK or EEA. We also share information with our group companies, some of which are located outside the UK or EEA. These countries might not have data protection laws equivalent to those currently enforced in the EEA.
25. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.
Links to Other Websites
Changes of Business Ownership and Control
28. We may disclose Data to a prospective purchaser of our business or any part of it.
29. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
31. All Cookies used by this Website are in accordance with current UK and EU Cookie Law.
32. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling The Wellness and Balance Coach to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
33. This Website may place the following Cookies:
Certain cookies are indispensable to provide you with the complete functionality of our website. They enable us to manage user sessions and mitigate potential security risks. It’s important to note that these cookies neither gather nor retain any personal information. As an illustration, these cookies enable you to log into your account, add items to your shopping cart, and securely complete the checkout process.
These cookies retain data such as website visitor counts, unique visitor counts, pages visited on the website, referral sources, and more. This information assists us in comprehending and assessing the website’s performance, pinpointing areas in need of enhancement.
These cookies support specific non-essential features on our website. These features encompass tasks such as incorporating multimedia content, such as videos, and facilitating the sharing of website content on various social media platforms.
Our website features advertising content. These cookies are employed to tailor the advertisements you see, ensuring they are relevant to your interests. Additionally, they assist us in monitoring the effectiveness of these advertising campaigns. The data stored in these cookies may also be utilised by third-party advertising providers to display advertisements to you on other websites within your browser.
34. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
35. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.
36. It is recommended that you ensure that your internet browser is up-to-date and that you consult help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
37. For more information generally on cookies, including how to disable them, please refer to www.aboutcookies.org. You will also find details on how to delete cookies form your computer.
40. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other right or remedy.
41. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact The Wellness and Balance Coach by email at firstname.lastname@example.org.